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Frequently Asked Questions

How do I contact you?

For most queries you can report to our FAQ’s however if you need to contact us, fill out our enquiry form here & a member of our team will contact you. Please bear in mind our team works 9-5 Mon-Friday.

Can I track my order?

You can track your orders progress on the tracking page. If you have trouble tracking your order please go to your suppliers resource page and contact them directly.

Can you provide delivery details?

Please visit our Delivery Page here.

How do I place an order?

You can pay online with most major credit or debit cards, including MasterCard, Visa Credit Card, Visa Debit Card, Visa Electron, Maestro, Solo, American Express or Style. Please note that we will never ask you for your card details via emails or pop-ups, or for any purpose other than placing an order on nrgstore.ie.

How do I know if my order has been placed?

When we receive your online order, you will receive a confirmation email. If you didn’t receive this don’t worry, contact our support team who will help you with your queries. [email protected].

My order has not been confirmed, what do I do?

If you have not received your order confirmation, please do the following…

  • Check your junk mail folder for any Homebase emails received
  • Please contact your bank to see if payment has been taken.
  • Contact us and our customer services will happily assist.

Do I need an account to place an order?

No, but if you sign up for an account on the checkout page you will have access to an account dashboard where you can:

  • Review past orders
  • Setup and change billing and delivery addresses
  • Setup and change payment methods
  • Change account details including email and passwords

Here is a link to the My Account page where you can sign up.

How do I become an NRG Store featured brand?

Please contact us for more information using our contact form.

Do you offer click & collect?

We do not offer this service right now but we are working on it.

How do I sign up to receive newsletters & promotions?

We give our subscriber’s lots of exciting news plus exclusive offers and promotions across our product ranges. You can sign up for the newsletter on the bottom of any page on the site.

What does NRG stand for?

N. R. G. stands for New Revenue Generation, we love to help other businesses extend their offering through NRG Store.

How do I apply for financing?

Please visit our finance page here. If you have more questions email [email protected]

I am not receiving your newsletter?

If you are having problems receiving our newsletter please check the following…

  • Check your junk mail folder within your email account to ensure it’s not being sent there
  • Try to unsubscribe your email address and sign up again.

What should I do if there is a problem with my delivery?

You are required to inform us of any damage within 3 days of receiving your order, please remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should:

Inform the delivery team of the damage before they leave your home.

Contact our Customer Service Team immediately at [email protected]

Do not use or move the item until the matter is resolved, to avoid further damage.\

What are Cookies?

A cookie is a text file containing small amounts of information which is placed by a website within a computer or device through your web browser; the cookie is subsequently sent back to the same website by the browser.

Cookies are designed to assist your computer or device to remember something the user has done within that website e.g. remembering that the user has logged in, or which buttons have been clicked.

There are specific cookies related to knowing a user is logged in or not. These are known as authentication cookies. Authentication cookies are important for the website to know what information to show you, or if it needs to ask you to log in.

Cookies cannot carry viruses or install malware.

By using the NRG Store website, mobile website and Apps, you are agreeing to our Privacy and Cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies. If you do not agree to such use, please see the Managing Your Cookies section for details on how to adjust your settings. For more information please review our Privacy Policy.