Because we are committed to protecting your privacy, this statement of our policy fully discloses the following information:
- What personally identifiable information ‘www.nrgstore.ie’ collects.
- How we use the information.
- With whom we may share user information.
- What choices are available to users regarding collection, use and distribution of the information.
- What types of security procedures are in place to protect the loss, misuse or alteration of information under their control.
- How users can correct any inaccuracies in the information.
If you have questions or concerns regarding this statement please contact us
We will process any Personal Data you provide to us for the following purposes:
a) to provide you with the information requested;
b) to contact you if required in connection with your enquiry or to respond to any communications you might send to us;
c) If you complete one of our contact forms, we will use that information to contact you. After that initial contact if you wish not to be contacted again we will respect that and delete your contact information.
d) If you would like us at anytime to delete or amend your information we will gladly do so. Simply email us with the request and we will comply.
Any contact information that you provide through our system will NOT be sold/rented/leased to any third party for the purpose of selling or marketing to you and will be kept private.
‘www.nrgstore.ie’ is the sole owner of the information collected on ‘www.nrgstore.ie’ other than credit card information which goes directly to our payment processing partners (Stripe).
Payment & Security
Payment for products on this site can be made with a credit card or through PayPal. The payment gateways used on this website are Stripe and PayPal. This website is protected with an SSL cert. These certificates are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser.
Payment can also be made via our NRG gift card. If you have a voucher simply enter the discount code you would have received on the cart page.
The NRG Store also uses Flexifi payment method. To use this payment method you will need to apply for a Flexifi account.
To apply, you complete a simple, quick and easy online application form on your mobile phone or mobile device. Apply from home, on the move or in-store – it’s your choice. Please make sure that you are NOT using Internet Explorer when applying.
Depending on the chosen plan, there may be an application fee required up front upon approval and a monthly fee to run your account. These fees are included in your credit and payment schedules; itemised on your payment schedule so you know exactly how much you are paying. Providing you stick to your payment schedule, you know exactly how many payments you need to make and the total amount payable throughout your Flexi-Fi payment term.
Plans, rates and offers vary by retailer so best to check in store for the best flexifi offer.
Flexifi will send you SMS messages and emails throughout your application and time with us. Having a mobile phone number and email address is required to enjoy the benefits of flexifi.
Apply for Flexifi here.
One4All Gift Cards
Using your One4all card to pay online at NRG Store
- Select “Pay with Debit/Credit Card”*
- Select Visa Electron as the card type
- Enter the Valid Thru number on the front of the card in the Expiry Date box
- Enter the CVV2 number from the back of the card in the Security Code box
- Use your Delivery address as the “Billing Address”
*Please note that due to the 5th Anti-Money Laundering Directive that took effect on 10th January 2020, there is a maximum limit of €50 per online transaction using anonymous prepaid cards, including the One4all Gift Card. Please also note that most websites do not accept multiple payment methods.
For more information see https://www.one4all.ie/5amld-explained
If you have an account with us…
- Please keep your login and password details in a safe place and do not share it with anyone.
- When finished using our site, always sign out from your account and close your browser window. This ensures that others cannot access your account, which is especially important if you are sharing a computer with someone else or are using a computer in a public place.
- You are responsible for maintaining the confidentiality of your account password, and you are responsible for any access to or use of the Site by any person or entity using your password, whether or not such access or use has been authorized by you.
We request information from customers on our order forms. A customer must provide contact information (such as name, email, phone) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to complete customer’s orders. If we have trouble processing an order, the information is used only to contact the user.
If you contact ‘www.nrgstore.ie’ through our Contact Us form, we will collect contact information such as your name and email address. This information is used to respond to your question or request.
A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our sites. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
Communications from the Sites
We send out two types of email communications. 1) service related emails – i.e. order confirmations emails, forgotten password emails. 2) Marketing Emails – newsletters, etc. These are information only emails that a customer has to ‘opt-in’ to and they always include an opt-out option.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Aggregate Information (non-personally identifiable)
We do not share aggregated demographic information with our partners and advertisers.
Third Party Advertisers
We do not use any advertising on the sites.
Third Party Intermediaries
We use an outside company (Stripe) for credit card processing to collect money from customer’s credit cards. Stripe provides its customers with a merchant account and a payment gateway, along with various features including recurring billing, credit card storage, support for mobile and international payments, and PCI compliance solutions.
We post customer comments on our website which may contain personally identifiable information such as the customer’s name. We do obtain the customer’s consent prior to posting the comment to post their name along with their comment.
We do not share Personally Identifiable Information for any unknown or unrelated uses.
This website contains links and iFrames to other sites. Please be aware that we, ‘www.nrgstore.ie’ are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by these websites.
We do not share Personally Identifiable Information for any unknown or unrelated uses.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.
When our checkout order form asks users to enter sensitive information (such as credit card number and CVV number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our checkout page, the green padlock appears beside the web address ensuring a secure connection along with the secure ‘https’ protocol. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information from the contact form is restricted to our secure offices.
If users have any questions about the security on our website, users can click here to email ‘www.nrgstore.ie’
Supplementation of Information
We do not supplement the information we receive with information from third party sources.
We do not combine any information that we collect with any third party.
Enhancement of Marketing Profile
We do not purchase third party marketing data.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as telephone number, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done by emailing our Customer Support here or logging into your account here.
NRG Pro account holders can sign in here.
Notification of Changes
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the sites, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.